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Something we would like to address

August, 2016 Admin 3
We at Roofshield East Coast pride ourselves as being the best around in Roof Restoration and recently have had a couple of our customers comment that they had read a negative comment about us online so we would like to address these comments as we feel it is our duty to be open and transparent when it comes to both all the good feedback we get and in this case, a rare negative feedback story. So let me have a chat about my feeling on this matter.

Our division of Roofshield alone, Roofshield East Coast, completes hundreds of Roof Restorations every year and I can say we have an overwhelming amount of completely satisfied customers who will compliment us to anyone that asks. We love this and it is what motivates us to keep doing our work the way we do. It would be safe to say that in every situation we do not leave the job until any last detail that may have arisen is resolved to our customers complete satisfaction. Having said this I think any reasonable person would agree that when dealing with the public, more so dealing with the amount of customers we do, sometimes you run into a person who is, well, a little unreasonable. Anyway back to the feedback, if I preform a search on Roofshield online I can find four negative comments in total, considering the thousands of jobs we have completed I think this could be seen as a positive not a negative. Sure I would prefer there to be nothing but good stuff written about us but when dealing with thousands of people over long periods of time, maybe this is not possible. I feel with anything you wish to purchase you could search up something negative written about it somewhere by someone. From time to time a person may have an ulterior motive for making their negative comments public, they may not even be a real customer at all. This brings me back to the negative comment that appears toward the top of the web search on Roofshield. It is from back in 2009/2010, an individual from Evans Head that tried to get free roof repairs from Roofshield. I don’t need to say much about it except if you were to come across this webpage please read the whole thing not just the first few lines. I think all reasonable people will conclude this individual is being ridiculous and is completely misguided. This in turn has lead to their spiteful web blog.

If you feel it necessary I'd recommend the best place to check up on Roofshield would be with Fair Trading, you can even request an email from them showing our licence history. This is where any legitimate matters show up and I can assure you there are no issues at all, certainly nothing about our one and only unreasonable Evans Head resident / web blogger.

I think the best way to deal with this sort of thing is to bring it out in the open, everyone can decide for themselves. We do so many roof restorations because we are the best around our work speaks for itself, if you have any questions or would like me to discuss this further please leave a comment below.

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CUSTOMER REVIEWS / TESTIMONIALS

A totally professional team, every aspect of the roof restoration was carried out to the best standards and workmanship, I highly recommend Roofshield East Coast. The team have respect for your property, they are very aware of preventing damage, they clean up as they go leaving the property as they found it. Congratulations on a job well done.
Greg and Julie MacDonald
Pimlico
We have nothing but praise for your roofshield team. Their attitude and professional approach to the job is so refreshing to see. To Graeme and the boys also Shane and i think our first contact was peter, it has been a pleasure to have them here and work on our home. Thank you all and we will have no hesitation in recommending your company and staff to all. Extremely happy with the finished product.
John and Fran Cotten
Lawrence
To Roofshield, we want to thank you for a job well done, the colour is perfect and our home looks like a new house. It is a perfect match for the brick colours so we are very happy with the result. The work was very professional and the painters friendly and courteous. We will recommend Roofshield to anybody who asks us if we are satisfied customers.
Errol and Anne Muir
I have been very pleased by the manner in which the staff at Roofshield conducted themselves when I engaged them to restore my roof. The staff were pleasant, helpful and good workers. They carried out the tasks mentioned in their quotation and this showed in the finished product. I would have no hesitation in recomending Roofshield East Coast to any future customers.
Bruce and Lorraine King
Yamba
Many thanks to the team at Roofshield. All my interactions with their representatives have been great. The staff who came on-site to do the work were courteous and pleasant to talk to. They kept me informed on progress, worked professionally and efficiently, and left my place clean and tidy... with a roof that looks like new again! I will certainly recommend them.
Karen Dean
Goonellabah
Mark and I are extremely happy with the job Graham Guy Billy and Kyle have done on our roof, It looks great. Graham and the boys were very professional and friendly. They worked non stop the whole time. The day of the pressure cleaning was done with no mess at all. You have a very good crew of workers.
Mark and Sue Stenning
East Ballina
We are very happy with the work carried out by the Roofshield team, from the first inspection, repairs and paint. The roof looks fantastic, the guys did a great job and were always friendly and cleaned up at he end of each day. Highly recommended.
Phil and Chris Randle
North Ballina
We had Roofshield East Coast restore our roof in May/June. The process from first discussion with Peter through to final inspection of the finished job was seamless and easy. The guys always turned up when they said they would, they were pleasant and dedicated and always cleaned up after themselves. The result is excellent. We are so happy with the workmanship and the open communication along the way. Whilst we obviously can’t comment on the longevity of the result at this stage, all interaction and work so far has been top quality.
Deb and Adam
Coffs Harbour
I have been witness to many workers in my life but I have never seen one better than the Tradesman from Roofshield East Coast. With employees like this you won’t go wrong.
Ken McCaffery - Rugby League Legend
Lennox Head
Having trouble for a few years since we came 3 years ago we did know that the roof did need repairs. I was so very lucky that roofshield did all the repairs and were so very happy the the fellows were very good at what the did and was so pleased that every day they cleaned up after themselves. I really love the new colour and to know the roof leaks no more... Thanks a lot to you all for all the information and for answering all my questions easily.
Irene Clulow
From the first person I met from Roofshield all the people were very pleasant, polite and professional. I was kept informed as to when work would occur and somehow they managed to get it done around all the rain we have had this year. Thank you to all the workers it was a pleasure to do business with you.
Georgina Manson
Wollongbar
Cannot be happier with the final result. Graham and his crew had to work around rainy days to finish the work. They were only too happy to answer any questions that I had and they were extremely mindful of cleaning up each night and also upon completion of the work. Place looks terrific.
Terry and Pam Morgan
Richmond Hill
Thank you so much for restoring my roof in a timely and professional manner. Graham and the "boys" were courteous and friendly, explained every step and carried out the work with minimal disruption to my daily routine. I would willingly recommend Roofshield products and services to anyone considering a roof restoration.
Suzanne Mulcahy
Banora Point
We are absolutely delighted with our new roof. The work was carried out quickly and efficiently and the end result is great. The whole house looks rejuvenated. We have since had quite a few passers by comment on how good it looks and ask who did the work and we have had no hesitation recommending Roofshield to them.
Patrick Hayes
Port Macquarie
I had the roof of my home in Ocean Shores repaired and restored. It was well overdue for both repairs and a repaint. I cannot fault the service both from the sales team through to the tradesmen. All were helpful and professional and the job was completed in the time allocated. The completed restoration is impressive and has not only visually improved my home but has increased its value.
Janet Shanahan
Ocean Shores


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